Save yourself an email

Who do I contact?

Most issues have a faster route than emailing the board. Find yours below — the full details and more links live on the Resources page.

• Dues, account balance, or ARC submission

  Homeowner Portal (Ocean Blue)

  Account info, assessment payments, and ARC requests all start here.

  Open the Portal

• Ponds, common-area landscaping, or community property

  Homeowner Portal (Ocean Blue)

  Submitting through the portal lets Ocean Blue dispatch the right vendor.

  Submit in the Portal

• Pothole, street sign, or road problem

  Hillsborough County Public Works

  Streets and rights-of-way are county-maintained, not HOA-maintained.

  Report to the County

• Streetlight out or flickering

  Tampa Electric (TECO)

  Report to TECO

• Missed trash or recycling pickup

  Hillsborough County Solid Waste

  Curbside collection is a county service, not an HOA service. You can also call (813) 272-5680.

  Report a Missed Pickup

• Alligator concern in or near the lakes

  Florida Fish & Wildlife (FWC)

  FWC's Nuisance Alligator Hotline (866-392-4286) dispatches a licensed trapper. Never feed or approach an alligator.

  Call 866-FWC-GATOR

• Suspicious activity (not an emergency)

  Hillsborough County Sheriff — Non-Emergency

  Call 813-247-8200

• Emergency — immediate threat to life or property

  911

  Call 911

• Something for the board — question, idea, or concern

  The Board

  We read every message and aim to reply within a day.

  Email hello@carrolltonlakeshoa.com