For Carrollton Lakes homeowners
Common Questions
Quick answers to the things neighbors ask most. Can't find yours? Email the board at hello@carrolltonlakeshoa.com.
Your account & assessments
How do I pay my HOA assessments?
All assessment payments run through the Homeowner Portal managed by Ocean Blue. You can view your balance, payment history, and set up payments there.
Where do I find our governing documents?
The declaration, bylaws, and rules are stored in the Homeowner Portal under your account documents. If you can't find something, contact Ocean Blue and they'll point you to it.
I'm new to the neighborhood — where do I start?
Welcome! Our New Here page covers the essentials: setting up your portal account, trash days, and who to contact.
Projects, changes & requests
How do I get approval for exterior changes to my home?
Anything visible from the street — paint, fences, roofs, additions, major landscaping — needs an ARC (Architectural Review Committee) request before work begins. Requests are submitted through the Homeowner Portal.
Who maintains the lakes, entrances, and park?
Common areas — including Lake Heather and the other waterbodies, entrances, and the park — are maintained by the association, with day-to-day vendor coordination handled by Ocean Blue. See something that needs attention? Report it through the portal or email the board.
Day-to-day neighborhood questions
When are trash and recycling picked up?
Trash is collected on mondays and thursdays; recycling on thursdays. Watering days and county collection details are on the Resources page.
How do I check if a door-to-door solicitor is legitimate?
Solicitors in Hillsborough County are required to carry a county-issued permit. You can verify a permit — and find other safety contacts — on the Resources page.
Who do I call for a non-emergency safety concern?
For non-emergencies, call the Hillsborough County Sheriff's Office at 813-247-8200. Always call 911 for emergencies.
Meetings & staying informed
When are board meetings, and can I attend?
The board meets monthly by Google Meet, and homeowners are welcome. Dates, times, and the join link are on the Events calendar and announced in the President's Corner email.
Where can I read the latest news from the board?
The President's Corner and the monthly newsletter are posted on the homepage as they're published, and quick updates go out on our Facebook page.
How do I contact the board?
Email hello@carrolltonlakeshoa.com — it reaches all board members, and we aim to reply within a day. For account, payment, or ARC questions, Ocean Blue via the Homeowner Portal is the fastest route.
Still stuck?
For account, payment, or ARC questions, the Homeowner Portal is the fastest route. For everything else, email the board at hello@carrolltonlakeshoa.com.